Exchange & Return Policy

At Beauty Lurela, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions below.

Return & Exchange Period

You may request a return or exchange within 14 calendar days of receiving your order, in accordance with the European Union Right of Withdrawal regulations.

Eligibility Requirements

To qualify for a return or exchange, the product must:

✔ Be unused and in its original condition

✔ Be returned in its original packaging

✔ Include all original tags and labels

✔ Show no signs of wear, damage, or misuse

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:

support@beautylurela.com

Include the following information in your email:

• Order number
• Reason for the return or exchange
• Photos of the product (if applicable)

Once your request is reviewed, we will provide detailed return instructions and the return address.

Return Shipping Costs

• For returns due to change of mind, return shipping costs are the responsibility of the customer.
• If the item is defective, damaged, or incorrect, return shipping and replacement shipping costs will be covered by us.

Refund Process

After the returned item is received and inspected, refunds will be issued to the original payment method used for the purchase.

Please allow up to 14 business days for the refund to be processed.

European Union Right of Withdrawal

If you reside within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days without providing a reason.

The withdrawal period begins on the day you, or a third party designated by you, receive the final item of your order.

To exercise this right, you must notify us at support@beautylurela.com before the withdrawal period expires.

Once the returned item is received, your refund will be processed within 14 days using the same payment method used for the original transaction.

Please note that return shipping costs remain the customer's responsibility unless the item received is defective, damaged, or incorrect.